Frequently Asked Questions
Yes, we do. Our store is located at Unit 54, 3 Pacific Rise, Mt Wellington, Auckland.
Pick-up Availability:
Weekdays: By appointment only
Sat-Sun: 11am - 4pm
Fill out the form with your contact details, and we’ll respond within 12 hours to arrange your visit. For urgent requests, text Ari at +64 220662459 (text only) and we’ll assist you as soon as possible!
Don’t have your results yet? No worries! Select “To Be Announced” if you haven’t found out the gender. Once you receive your results, simply ask your sonographer or doctor to email them to homesweetparty.hello@gmail.com along with your order number, and we’ll prepare and ship your gender reveal package discreetly.
This way, you can order early and stay ready for your big reveal — without spoiling the surprise!
Yes, you can. You are welcome to pick up an order from us. Please select the 'Click and Collect' option at the checkout. We will notify you by email when your order is ready to be collected. The collect time and address details will be sent with the email.
We offer FREE SHIPPING on all New Zealand orders over $50. For orders under $50, there's a $6.99 flat rate shipping fee. We aim to ship all orders within 24 working hours. Estimated delivery times are: [Insert specific delivery times here]. Please note, during peak periods and public holidays, delivery may take longer. Order in advance to avoid delays. Delivery times are estimates and may be affected by weather, holidays, or unforeseen events. Unfortunately, we do not offer refunds or exchanges for late deliveries.
No, there are no additional shipping charges for rural deliveries.
Don’t have your results yet? No worries! Select “To Be Announced” if you haven’t found out the gender. Once you receive your results, simply ask your sonographer or doctor to email them to homesweetparty.hello@gmail.com along with your order number, and we’ll prepare and ship your gender reveal package discreetly.
This way, you can order early and stay ready for your big reveal — without spoiling the surprise!
We are unable to send to PO Box or Private Bag numbers. Please provide us a physical address with a street address for delivery.
You can pay using credit/debit cards, PayPal, and Afterpay. Full payment must be received and cleared within three days of placing your order (unless otherwise agreed beforehand) or your order will be cancelled.
If you can't add an available product to your cart, it might be sold out, but the stock availability hasn't been updated yet. Please email us at homesweetparty.hello@gmail.com with details about the issue, including the product information, and we'll assist you as soon as possible.
Yes, we provide helium services for balloons. The cost varies based on balloon size. Note: This service is available only on weekends.
Unfortunately, we do not provide event hire service.
Unfortunately, we do not offer event styling or balloon bouquet delivery services.
When your order has shipped, you will receive an email notification with an NZ Post tracking number to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at homesweetparty.hello@gmail.com with your name and order number, and we will look into it for you.
We value your feedback. It helps us improve our products and services better. We are happy to offer 10% off for the next purchase for feedback with photos/videos on our social media or website. The promotions last indefinitely, no expiration date.
We understand delays can be frustrating, but we do not offer refunds for orders delayed due to shipping issues beyond our control. We strive to process and ship orders promptly. Please order well in advance to avoid disappointment.
If you didn't receive an order confirmation email, please check your spam or junk folders. If you still can't find it, there might have been an error with your email address. Contact us at homesweetparty.hello@gmail.com as soon as possible, and we'll look into it for you.
Please send us an email to homesweetparty.hello@gmail.com .We will send you a confirmation email and arrange the products to send ASAP. The shipping fee can be charged for the orders under $50. You will receive another notification, with NZ Post tracking, when your order has shipped.
Yes, you can update the collector's details when placing your order. The new collector must present a valid Photo ID and the order number at pickup. Make sure to enter their details correctly during checkout. If you need to change the collector after placing the order, email us at homesweetparty.hello@gmail.com immediately.