Frequently Asked Questions
Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.
1. How long does shipping take in Auckland and across New Zealand?
At Home Sweet Party, we offer free shipping across New Zealand on all orders over $60. For orders under $60, a flat shipping fee of $6.99 applies. We aim to dispatch all orders within 24 working hours. Delivery typically takes 1–3 business days nationwide, including Auckland.
Please note that during peak seasons and public holidays, delivery times may be longer. We recommend ordering in advance, as delivery delays caused by couriers, weather, or unforeseen events are outside our control.
2. Do you offer next day delivery in Auckland?
We offer same-day door-to-door delivery in Auckland for an additional fee, which can be selected at checkout. Most Auckland orders are delivered the next business day after dispatch, making it easy to plan last-minute parties.
3. Where is Home Sweet Party located and can I pick up my order?
We offer pickup by appointment from our Home Sweet Party location in Mt Wellington.
Please contact us via email, contact form, or live chat to arrange a suitable pickup time and check availability.
4. Do you have a physical party shop in Auckland?
Yes, we are based in Auckland and offer pickup from our Mt Wellington location by appointment. We primarily operate as an online party supply store serving customers across New Zealand.
5. Do you offer helium balloons and balloon delivery in Auckland?
At this stage, we do not offer helium balloon inflation or balloon delivery services. However, we provide a wide range of high-quality party balloons and decorations available for fast shipping across New Zealand.
6. What do I need for a gender reveal party in New Zealand?
Yes! We offer a wide range of gender reveal party supplies in New Zealand, including decorations, balloons, and reveal products to help you create a memorable celebration at home.
7. Do you sell gender reveal smoke bombs and confetti cannons in New Zealand?
For safety reasons, we do not sell smoke bombs. However, we offer easy-to-use gender reveal spray options and confetti cannons, which are safe, fun, and perfect for celebrations across New Zealand.
8. What are the most popular kids party themes in New Zealand right now?
Some of the most popular kids’ party themes in New Zealand right now include K-pop Demon Hunter, Minecraft, Sonic, Spider-Man, Frozen, Barbie, Hello Kitty, Squishmallow, Fortnite, and Roblox. We offer a wide range of themed party supplies to suit every celebration.
9. Do you offer complete party kits and decorations for birthdays?
Yes, we offer complete party kits and bundles designed to make party planning easy. Our party boxes can save you over 30% compared to buying items individually, and they’re perfect for quick and stress-free setup at home.
10. What is your return policy if something arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible at homesweetparty.hello@gmail.com. Our team will resolve the issue quickly and ensure you receive the correct items for your celebration.