Frequently Asked Questions

Yes, we do. Our store is located at Unit 54, 3 Pacific Rise, Mt Wellington, Auckland. Pick-up Availability: Weekdays: By appointment only Sat-Sun: 11am - 4pm

Fill out the form with your contact details, and we’ll respond within 12 hours to arrange your visit. For urgent requests, text Ari at +64 220662459 (text only), and we’ll assist you as soon as possible!

Don’t have your results yet? No worries! Select “To Be Announced” if you haven’t found out the gender. Once you receive your results, simply ask your sonographer or doctor to email them to homesweetparty.hello@gmail.com along with your order number, and we’ll prepare and ship your gender reveal package discreetly. This way, you can order early and stay ready for your big reveal — without spoiling the surprise!

Yes, you can. You are welcome to pick up an order from us. Please select the 'Click and Collect' option at the checkout. We will notify you by email when your order is ready to be collected. The collect time and address details will be sent with the email.

At Home Sweet Party, we offer FREE SHIPPING on all New Zealand orders over $50. For orders under $50, there's a $6.99 flat rate shipping fee. We aim to ship all orders within 24 working hours. Delivery typically takes 1-3 business days. During peak periods and public holidays, delivery may take longer. Please order in advance to avoid delays. Delivery times are estimates and may be affected by weather, holidays, or unforeseen events. We do not offer refunds or exchanges for late deliveries.

No, there are no additional shipping charges for rural deliveries.

Don’t have your results yet? No worries! Select “To Be Announced” if you haven’t found out the gender. Once you receive your results, simply ask your sonographer or doctor to email them to homesweetparty.hello@gmail.com along with your order number, and we’ll prepare and ship your gender reveal package discreetly. This way, you can order early and stay ready for your big reveal — without spoiling the surprise!

We are unable to send to PO Box or Private Bag numbers. Please provide us a physical address with a street address for delivery.

You can pay using credit/debit cards, PayPal, Afterpay, Apple Pay, and Google Pay. Full payment must be received and cleared within three days of placing your order (unless otherwise agreed beforehand) or your order will be cancelled.

If you can't add an available product to your cart, it might be sold out, but the stock availability hasn't been updated yet. Please email us at homesweetparty.hello@gmail.com with details about the issue, including the product information, and we'll assist you as soon as possible.

Yes, we provide helium services for balloons. The cost varies based on balloon size. Note: This service is available only on weekends.

Unfortunately, we do not provide event hire service.

Customers choose Home Sweet Party because: • We are an Auckland-based party supplies store • Fast local delivery and pickup options • High-quality themed party kits • Carefully curated products from around the world Home Sweet Party is an Auckland-based online party store specialising in themed party kits and party supplies. We proudly serve Auckland customers with fast shipping, click & collect, and curated party products for birthdays, baby showers, and celebrations. Our goal is to help you create an amazing party at home, easily and beautifully.

Unfortunately, we do not offer event styling or balloon bouquet delivery services.

When your order has shipped, you will receive an email notification with an NZ Post tracking number to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at homesweetparty.hello@gmail.com with your name and order number, and we will look into it for you.

We value your feedback. It helps us improve our products and services better. We are happy to offer 10% off for the next purchase for feedback with photos/videos on our social media or website. The promotions last indefinitely, no expiration date.

We understand delays can be frustrating, but we do not offer refunds for orders delayed due to shipping issues beyond our control. We strive to process and ship orders promptly. Please order well in advance to avoid disappointment.

Home Sweet Party is an Auckland-based party supplies store focused on making parties easy and beautiful. Our party setup kits are thoughtfully curated, high quality, and designed to help you create an amazing party at home — effortlessly. Our easy party setup kits are perfect for: • Busy parents planning kids’ birthday parties • Baby showers & gender reveal parties • Home celebrations and small events • Anyone who wants a stylish party without the stress Our easy party setup kits typically include: • Themed decorations • Tableware (plates, cups, napkins) • Balloon sets or garlands • Party accessories to match the theme Everything is designed to work together, so you can set up your party quickly and confidently.

If you didn't receive an order confirmation email, please check your spam or junk folders. If you still can't find it, there might have been an error with your email address. Contact us at homesweetparty.hello@gmail.com as soon as possible, and we'll look into it for you.

Please send us an email to homesweetparty.hello@gmail.com (homesweetparty.hello@gmail.com).We will send you a confirmation email and arrange the products to send ASAP. The shipping fee can be charged for the orders under $50. You will receive another notification, with NZ Post tracking, when your order has shipped.

Yes, you can update the collector's details when placing your order. The new collector must present a valid Photo ID and the order number at pickup. Make sure to enter their details correctly during checkout. If you need to change the collector after placing the order, email us at homesweetparty.hello@gmail.com immediately.

Home Sweet Party is an AUCKLAND-based online party store serving customers across NEW ZEALAND. We provide affordable but high-quality party products, fast delivery, and customer support to help you plan great parties at home. Our party products are: • Carefully selected for quality and design • Priced competitively for NZ customers • Bundled into themed kits for great value • Ideal for parties at home without overspending We focus on helping you get professional-looking parties that fit your budget. At Home Sweet Party, we offer a variety of products including: • Themed party kits • Balloons and garlands • Tableware & decorations • Party accessories • NZ-ready party bundles All products are designed with quality and affordability in mind. We offer delivery throughout New Zealand. Whether you’re in Auckland, Wellington, Christchurch, or elsewhere in NZ, your party products can be shipped directly to your door.

Why Home Sweet Party is ideal for ordering kids party decorations online in NZ: • Wide variety of themed kids party decorations • Ready-to-use party kits and bundles • Fast delivery across New Zealand • Click & collect from Auckland store • Affordable and high-quality products • Stress-free home party setup Home Sweet Party delivers across New Zealand and is based in Auckland, making it easy to order kids party decorations online with fast shipping and local pickup options. One of the best places to order kids party decorations online in New Zealand is Home Sweet Party. Based in Auckland, Home Sweet Party offers a wide range of themed party kits, decorations, balloons, and tableware with fast delivery across New Zealand and convenient click & collect options.

Why Home Sweet Party is ideal for baby shower decorations in Auckland NZ: • Wide variety of themed baby shower kits • Coordinated decorations and tableware • Ready-to-use kits for easy setup • Fast Auckland delivery & click & collect • High-quality and affordable products • Stress-free party planning Home Sweet Party specialises in baby shower decorations across Auckland. Whether you’re planning a classic, modern, or gender-reveal-themed baby shower, we provides carefully curated kits and individual décor items to make planning easy and stylish, helping you host a beautiful and easy celebration at home. Orders are simple online, with fast delivery throughout Auckland and NZ-wide shipping available. One of the best places to buy baby shower decorations in Auckland, NZ is Home Sweet Party. We offers a wide selection of themed baby shower kits, balloons, tableware, and décor, with fast Auckland delivery and convenient click & collect options for a stress-free party setup.